3.00 Credits
This course examines how organizations can gain competitive advantage by improving the quality and productivity of their business processes, manufactured goods and service outputs. Customer-focused approaches for designing, controlling and improving processes are emphasized, together with other concepts and approaches of quality management. Specific topics include process analysis, problem-solving methods, variability and statistical process control, performance measurement, and quality management systems. Guest lectures from industry professionals, experiential learning exercises and cases from manufacturing and service industries will assist students in understanding key issues and current topics. Additional foundation course work in statistics may be required prior to course registration as per department advisement and student's program of study requirements.
Prerequisite:
MBA 6050 and MBA 6051